We customize your dreams.

Insoulart

We customize your dreams

Shipping Policy

Shipping Policy

At InsoulArt, we are committed to delivering artworks safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Order Processing

  • All orders are processed within 2–5 business days after payment confirmation.

  • Processing time may vary depending on the artwork type, size, framing, or artist location.

  • Commissioned or custom-made artworks require additional preparation time, which will be communicated separately.

2. Shipping Locations

  • We ship artworks across India and internationally, subject to service availability.

  • Some locations may not be serviceable due to logistical restrictions. In such cases, customers will be notified.

3. Shipping Methods

  • Artworks are shipped through trusted courier and logistics partners specializing in fragile and high-value items.

  • Shipping methods may include standard, express, or insured shipping depending on artwork value and destination.

4. Packaging

  • All artworks are packed using professional, museum-grade materials to ensure maximum protection.

  • Packaging may include bubble wrap, corner protectors, rigid boards, wooden crates (for large artworks), and waterproof layers.

5. Shipping Charges

  • Shipping charges are calculated at checkout based on destination, artwork size, weight, and shipping method.

  • Any additional charges such as customs duties, import taxes, or local fees for international shipments are the responsibility of the buyer.

6. Estimated Delivery Time

  • Domestic (India): 7–14 business days after dispatch

  • International: 14–30 business days after dispatch

Delivery timelines are estimates and may vary due to factors beyond our control, including customs clearance, weather conditions, or courier delays.

7. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.

  • Customers are responsible for monitoring shipment status and ensuring availability at the delivery address.

8. Delays & Exceptions

  • We are not responsible for delays caused by courier partners, customs authorities, natural events, or unforeseen circumstances.

  • In case of significant delays, we will assist in coordinating with the shipping provider.

9. Damaged or Lost Shipments

  • If an artwork arrives damaged or is lost in transit, please notify us within 48 hours of delivery (or expected delivery date).

  • Customers must provide clear photos/videos of the package and artwork for claim processing.

  • Resolutions will be handled in accordance with our Return & Refund Policy.

10. Incorrect Address or Failed Delivery

  • Please ensure accurate shipping details at checkout.

  • We are not responsible for delays or losses due to incorrect or incomplete addresses.

  • Re-shipping charges, if applicable, will be borne by the customer.

11. Artist-Direct Shipping

  • Some artworks may be shipped directly from the artist’s studio.

  • In such cases, packaging and dispatch timelines may vary but will follow the same quality and safety standards.

12. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.

13. Contact Us

For any shipping-related questions, please contact:

Email: insoulart@gmail.com
Phone: +91 9555227977

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.